Sorted!Support
Stuck on a level or found a bug? Here are answers to the common questions, and how to reach us.
Playing the game
How do I play?
Swipe each item left if it's recycling or right if it's trash, before the pile gets too tall. Items drop onto the pile and fall from the sky, so keep an eye on both. Sorting correctly in a row builds your streak.
What are combos?
When three or more identical items touch in the pile, tap the group to sort them all at once for bonus points.
What do I do with batteries and bombs?
Batteries are hazards: scratch them with your finger until they pop for a score bonus. If too many items pile up, they can turn into a bomb, so sort quickly when you see a trash dump coming.
How do I get three stars?
Stars depend on your score compared with a perfect run. Keep your streak alive, use combos, and avoid wrong swipes. You can replay any level to improve your stars.
How do I unlock new countries?
Earn stars. Stars from story levels and from Survival runs both count toward unlocking the next country.
Lives
How do lives work?
You can hold up to 3 lives. Starting a story level puts a life on the line: win and you keep it, lose and it's used. Each Survival run uses one life. Lives refill one at a time, every 20 minutes.
I'm out of lives. What now?
Wait for a refill, or watch a short ad to get a life straight away.
Progress and data
Where is my progress saved?
On your device. There's no account, so progress isn't synced between devices, and deleting the app deletes your progress.
Why do I see ads?
Sorted! is free and supported by ads from Google AdMob. When the game first opens, iOS asks whether to allow tracking. If you decline, you still see ads, but they aren't personalized. You can change this any time in Settings › Privacy & Security › Tracking. See our privacy policy for details.
How do I delete my data?
Delete the app to remove everything stored on your device. We don't keep accounts or personal records. For data held by our ad partner, use the Google ad settings linked in the privacy policy, or email us and we'll help.
Something's wrong
The game froze or crashed.
Close the game fully and reopen it, and make sure you're on the latest version from the App Store. If it keeps happening, email us with what you were doing when it happened.